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Top 20 AI Chatbots For Next-Level Customer Service

Updated: Jul 2, 2023


Man and AI Chatbot

AI chatbots are changing the way businesses interact with their customers. These intelligent virtual assistants have become an indispensable tool for streamlining customer support, marketing, and sales efforts. In this blog post, we'll dive into the 20 best AI chatbots that you must know about, whether you're a business owner, marketer, or just curious about the world of AI. So, let's get started!


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Key Features to Look for in AI Chatbots

Before diving into our top 20 list, let's discuss the essential features that make an AI chatbot exceptional. These key features include:

  • Natural language processing (NLP): This allows the chatbot to really understand human language and respond in a conversational manner.

  • Customization: The ability to tailor the chatbot's responses and actions to your business needs.

  • Integration: Seamless integration with popular messaging platforms, CRMs, and other tools.

  • Analytics: In-depth insights into user interactions and performance metrics to help you optimize the chatbot.


The 20 Best AI Chatbots


1. OpenAI's ChatGPT - Visit Website

OpenAI's ChatGPT is a groundbreaking language model developed by the renowned AI research organization, OpenAI.


Powered by advanced natural language processing (NLP) capabilities, ChatGPT can generate human-like text that's contextually relevant and engaging.


ChatGPT-4 ai chatbot

Businesses seeking a chatbot that delivers detailed, accurate, and meaningful responses to user queries will find ChatGPT an invaluable asset. Its ability to converse on a wide array of topics makes it a highly versatile tool, perfect for enhancing your customer support, sales, and marketing efforts.


With continuous updates and improvements, ChatGPT is set to redefine the way businesses communicate with their customers.

Generate leads

Using ChatGPT Plus is an excellent option for businesses and individuals because it offers a range of benefits and enhanced features that can significantly improve user experience and overall productivity. Here are some reasons why ChatGPT Plus is an excellent choice:

  1. Priority access: ChatGPT Plus subscribers get priority access to new features and improvements, ensuring they stay ahead of the curve with the latest advancements in AI-powered conversational technology.

  2. Faster response times: With ChatGPT Plus, users can expect faster response times, making it an efficient tool for handling customer queries and enhancing overall productivity.

  3. General access: Subscribers to ChatGPT Plus are guaranteed access to the ChatGPT service even during peak times, ensuring uninterrupted service and reliability when it's needed most.

  4. Support: Subscribers receive customer support, ensuring that any issues or concerns are addressed.


Pricing: ChatGPT has a free version. If you want to join the PLUS membership, you'll have to pay $20/month


2. IBM Watson Assistant - Visit Website

IBM Watson Assistant is a leading AI chatbot that offers powerful customization options and seamless integration with various platforms. Its advanced NLP capabilities ensure that it understands and responds to user queries accurately.


AI Chatbot

Watson Assistant also provides a user-friendly interface, making it easy for businesses to create and deploy conversational agents.

Here are three noteworthy applications:

  1. Multilingual support: Watson Assistant has the ability to understand and respond to user queries in multiple languages, making it an excellent choice for businesses with a global customer base. By deploying a multilingual chatbot, you can cater to a diverse audience, providing a personalized and inclusive experience for customers around the world.

  2. Context-aware conversations: Watson Assistant can maintain context throughout a conversation, enabling it to deliver more relevant and accurate responses based on the user's previous interactions. This allows for a more natural and engaging conversation flow, improving customer satisfaction and fostering long-lasting relationships with your audience.

  3. Voice-enabled chatbot: By integrating Watson Assistant with IBM Watson Text-to-Speech and Speech-to-Text services, you can create a voice-enabled chatbot that allows users to interact with your business using natural speech. This enhances accessibility and provides a more convenient and immersive user experience, setting your business apart.


Pricing: The lite version is Free. Then you have the PLUS version at $140/month and the Enterprise plan.

3. Google Dialogflow - Visit Website

Dialogflow, developed by Google, is a popular choice for building AI chatbots due to its support for multiple languages and integration with popular messaging platforms.

AI Chatbot

With its built-in machine learning capabilities, Dialogflow can understand and process natural language inputs, making it an excellent option for businesses looking to create conversational user experiences.

4. WotNot - Visit Website

WotNot is a cutting-edge AI chatbot platform designed to help businesses automate and enhance their customer support, sales, and marketing processes.


With its intuitive interface and robust features, WotNot makes it easy for businesses to create intelligent chatbots that can handle intricate interactions and engage users with personalized content.


Its seamless integration with popular CRM and marketing tools allows for efficient data management and improved customer experience.

The powerful AI capabilities of WotNot make it a top choice for businesses seeking a chatbot that can well understand and respond to user queries accurately, providing a more human-like interaction. This leads to improved customer satisfaction and, ultimately, increased conversion rates.


AI chatbot

Pricing: WotNot offers a free version for users looking to explore its features. For more advanced functionality, they provide three paid plans: the Basic plan at $49/month, the Starter plan at $99/month, and the Premium plan at $199/month. These pricing tiers cater to different business needs and sizes, ensuring that you can choose the right plan for your organization.


5. Rasa - Visit Website

Rasa is an open-source chatbot framework that offers advanced NLP and machine learning capabilities. It allows businesses to build fully customizable chatbots that can be tailored to specific use cases. Its flexibility and scalability make Rasa a popular choice among developers and enterprises alike.


AI Chatbot

Here are 4 impressive things you can do with Rasa:

  1. Build domain-specific chatbots: With Rasa, you can create highly customized chatbots tailored to specific industries or use cases. Whether you're building a chatbot for healthcare, finance, or e-commerce, Rasa enables you to create solutions that cater to your unique requirements, providing relevant and contextually accurate responses to user queries.

  2. Integrate with popular messaging platforms: Rasa supports seamless integration with various messaging platforms, such as Facebook Messenger, Slack, and WhatsApp, allowing you to reach your audience on their preferred communication channels. You can provide consistent and unified customer support experiences by deploying Rasa chatbots on multiple platforms.

  3. Utilize custom machine learning models: Rasa allows you to create and train custom machine learning models for natural language understanding (NLU) and dialogue management, ensuring your chatbot can comprehend user inputs and generate appropriate responses. This level of customization enables Rasa chatbots to handle complex conversations and improve their performance over time.

  4. Develop advanced conversational workflows: With Rasa's powerful dialogue management capabilities, you can create sophisticated conversation flows that handle various user intents, context switches, and follow-up actions. This enables your chatbot to maintain context and deliver meaningful responses, providing a more engaging and satisfying user experience.


Pricing: Connect with a Rasa expert on their website


6. ManyChat - Visit Website

ManyChat is a leading chatbot platform designed specifically for Facebook Messenger, Instagram Direct Message and WhatsApp.

AI Chatbot

It offers a very user-friendly interface and a wide array of tools to build, test, and deploy chatbots with ease. ManyChat's strong focus on marketing automation makes it an excellent choice for businesses looking to enhance their social media presence and drive sales.


Pricing: They have a free plan


7. MobileMonkey - Visit Website

MobileMonkey is a versatile chatbot platform that supports a variety of messaging platforms. Its easy-to-use interface and powerful marketing tools make it an ideal choice for businesses looking to engage customers on multiple channels.


Ai chatbot

With its robust integration capabilities, MobileMonkey can seamlessly connect with your existing marketing stack.


Here are 3 amazing things you can do with MobileMonkey:

  1. Build chatbots with a user-friendly interface: MobileMonkey features a visual chatbot builder that allows you to create chatbots without any coding knowledge. With its intuitive drag-and-drop interface, you can easily design conversation flows and interactions, making it a great choice for businesses looking to implement chatbots quickly and efficiently.

  2. Integrate with popular messaging platforms: MobileMonkey supports seamless integration with widely-used messaging platforms like Facebook Messenger, providing a consistent and unified customer support experience. By deploying your chatbot on multiple platforms, you can reach a broader audience and cater to their preferred communication channels.

  3. Leverage advanced audience targeting and segmentation: MobileMonkey offers powerful audience targeting and segmentation features that enable you to deliver personalized and contextually relevant content to your users. By understanding your audience's preferences and behavior, you can create tailored marketing campaigns and nurture leads more effectively, resulting in higher conversions and customer satisfaction.


8. Ada - Visit Website

Ada is a powerful AI chatbot platform designed to improve customer support and engagement. Its intuitive interface and advanced NLP capabilities allow businesses to create personalized, automated conversations that resolve customer issues quickly and efficiently. Ada also offers in-depth analytics to help you optimize your chatbot's performance and better understand your customers.


Ai Chatbot platform

Pricing: They have 3 plans. Core, Advanced and Pro. You can get a quote by reqesting it on their website.


9. Chatfuel - Visit Website

Chatfuel is a popular chatbot platform for creating Facebook Messenger and Instagram chatbots. With its easy-to-use drag-and-drop interface, businesses can build and deploy chatbots without any coding knowledge.


AI Chatbot solution

These features and integrations make Chatfuel a top choice for businesses looking to enhance their social media presence and automate customer interactions.

Here are 5 exciting things you can do with Chatfuel:

  1. Automate customer support: Chatfuel allows you to create chatbots that handle common customer queries, provide instant support, and escalate complex issues to human agents. This not only improves response times and customer satisfaction but also reduces the workload on your support team, allowing them to focus on more critical tasks.

  2. Drive sales and conversions: With Chatfuel, you can design chatbots that guide users through the buying process, provide personalized product recommendations, and answer any questions they may have. By offering a seamless shopping experience, you can boost conversions and increase revenue.

  3. Nurture leads and grow your audience: Chatfuel enables you to create chatbots that engage users through interactive content, such as quizzes, polls, and personalized messaging. By collecting user information and preferences, your chatbot can help you segment your audience, create targeted marketing campaigns, and nurture leads more effectively.

  4. Streamline social media management: Chatfuel integrates seamlessly with Facebook Messenger and Instagram, making it easy to manage social media interactions in one place. Your chatbot can respond to comments, direct messages, and even post updates on your behalf, ensuring consistent and timely engagement with your audience.

  5. Analyze and optimize chatbot performance: Chatfuel provides comprehensive analytics and reporting tools that help you monitor your chatbot's performance and user interactions. By analyzing engagement metrics, user feedback, and conversation logs, you can identify areas for improvement and optimize your chatbot to deliver even better customer experiences and drive desired outcomes.


Pricing for Facebook + Instagram: They have 6 plans from $0 Trial to Growing Business: $119/month and custom solution (ask for pricing)


Pricing for WhatsApp: ChatFuel has 2 plans: Business from $49/month and Enterprise for $300/month

10. Genesys - Visit Website

Genesys is an AI-powered chatbot platform that offers powerful customer engagement and support capabilities. With its advanced NLP and machine learning features, Genesys can understand and respond to customer queries effectively.

AI Chatbot

Its seamless integrations with CRM and helpdesk systems make it a valuable addition to any customer support team.


Note: Genesys acquired Bolf360 from LogMeIn.


11. Aivo - Visit Website

Aivo is an AI chatbot platform focused on delivering exceptional customer service. With its advanced NLP capabilities and support for multiple languages, Aivo can handle complex customer queries with ease.


Its comprehensive analytics and integration options make Aivo a reliable choice for businesses seeking to improve customer satisfaction.


AI Chatbot

You can book a DEMO on their website.


12. Imperson - Visit Website

Imperson is an enterprise-level chatbot platform that specializes in creating conversational agents for customer support, sales, and marketing.


Advanced AI capabilities and deep learning technology enable Imperson to deliver personalized, engaging conversations that drive results.

Imperson's platform integrates seamlessly with popular messaging platforms and business tools.


AI Chatbot

Here are four amazing things you can do with Imperson:

  1. Create chatbots with unique personas: Imperson allows you to develop chatbots with distinct personalities and conversational styles that align with your brand's identity. This enables you to provide a more engaging and immersive experience for your users while maintaining brand consistency across all customer touchpoints.

  2. Deploy across multiple channels: With Imperson, you can deploy your chatbot on multiple platforms such as Facebook Messenger, WhatsApp, Slack, and your website. By offering a consistent experience across different channels, you can reach a wider audience and provide seamless customer support.

  3. Handle complex conversation flows: Imperson's deep learning algorithms and advanced NLP capabilities enable your chatbot to manage context-rich conversations, understand user intent, and switch between different topics seamlessly. This results in more natural and human-like interactions, leading to improved customer satisfaction.

  4. Integrate with CRM and other business tools: Imperson supports integration with popular CRM systems and other business tools, allowing your chatbot to access relevant customer data and provide personalized, data-driven responses. This enables you to offer tailored experiences and enhance customer engagement.


Pricing: Contact Imperson sales


13. Meya - Visit Website

Meya is a powerful chatbot platform that enables businesses to build, deploy, and manage conversational experiences across multiple channels.


AI Chatbot

Meya has a robust NLP capabilities, customizable workflows, and integration options.


These features makes Meya an excellent choice for businesses seeking to create dynamic, context-aware chatbots.

They have 3 pricing plans: DEV at $99/ month, PRO at $999 per month, Partner at $3000/month. You'll save money if you go on the annual plans. You can start a free trial to test Meya.



14. LivePerson - Visit Website

LivePerson is a well-known customer engagement platform that offers AI-powered chatbots to enhance customer support and sales efforts.


With its advanced NLP capabilities and easy-to-use interface, LivePerson allows businesses to create personalized, automated conversations that improve customer satisfaction and drive results.


AI chatbot solution business

Here are five interesting things you can do with LivePerson:

  1. Create chatbots with advanced NLP capabilities: LivePerson enables you to build chatbots that utilize advanced natural language processing (NLP) techniques, allowing them to understand and respond to user queries with greater accuracy and context awareness. This results in more natural and engaging conversations, leading to improved customer satisfaction.

  2. Integrate with popular messaging platforms and voice assistants: LivePerson supports seamless integration with a wide range of messaging platforms, such as Facebook Messenger, WhatsApp, and SMS, as well as voice assistants like Amazon Alexa and Google Assistant. By deploying your chatbot across multiple channels, you can reach a larger audience and provide a consistent customer experience.

  3. Route conversations to human agents: LivePerson allows you to set up intelligent routing rules that automatically escalate complex issues or specific customer queries to human agents. This ensures that your customers receive the appropriate level of support and expertise, while also freeing up your support team to focus on more critical tasks.

  4. Analyze and optimize chatbot performance: LivePerson provides comprehensive analytics and reporting tools that help you monitor your chatbot's performance, user interactions, and overall impact on your business. By analyzing this data, you can identify areas for improvement and optimize your chatbot to deliver better customer experiences and achieve desired outcomes.

  5. Leverage pre-built industry-specific solutions: LivePerson offers a variety of pre-built solutions designed for specific industries, such as finance, healthcare, and retail. By leveraging these templates and best practices, you can accelerate your chatbot development process and ensure that your chatbot addresses the unique needs and challenges of your industry.

Note: You can ask a demo on their website.


15. Pandorabots - Visit Website

Pandorabots is a popular chatbot platform that focuses on creating conversational AI agents using its proprietary scripting language, AIML.


Its flexible and powerful framework allows developers to build highly customized chatbots for a wide range of applications.


Ai chatbots

Pandorabots also supports integration with popular messaging platforms, making it a versatile choice for businesses.


Here are 5 exciting things you can do with Pandorabots:

  1. Customize chatbot behavior with AIML: Pandorabots uses the Artificial Intelligence Markup Language (AIML) to define chatbot behavior, allowing you to create highly customized conversational agents that can handle complex interactions and respond to user inputs with contextually accurate answers.

  2. Support multiple languages: Pandorabots allows you to build chatbots that understand and respond to user queries in various languages, enabling you to cater to a global audience and provide a more inclusive customer experience.

  3. Deploy on diverse platforms: With Pandorabots, you can deploy your chatbot on a wide range of platforms, such as websites, mobile apps, messaging apps like Facebook Messenger, and even voice assistants like Amazon Alexa. By offering a consistent experience across different channels, you can reach more users and provide seamless customer support.

  4. Leverage the Pandorabots API for advanced integrations: Pandorabots provides a powerful API that enables you to integrate your chatbot with third-party services and applications. This allows your chatbot to access and utilize data from external sources, such as CRM systems or e-commerce platforms, to deliver personalized and contextually relevant responses.

  5. Access a large developer community and resources: Pandorabots boasts a vast developer community, providing you with access to knowledge, resources, and support. You can tap into this community to seek guidance, share ideas, and find inspiration for enhancing your chatbot's capabilities, ensuring continuous improvement and innovation for your conversational agents.

Pricing: Pandorabots has 4 plans.

  • Sandbox: Free

  • Developer: $19/month (2 week free trial)

  • Pro: $199/month (2 week free trial)

  • Enterprise: Contact them


16. Inbenta - Visit Website

24/7 Conversational support! Inbenta is an AI-powered chatbot platform that specializes in natural language processing and semantic search. Inbenta advanced language understanding capabilities allow it to deliver highly accurate and relevant responses to user queries.


Chatbot

With its seamless integrations and customizable features, Inbenta is an excellent option for businesses seeking to improve customer support and engagement.


Inbenta is easy to use. You can try it for free.


17. Botpress - Visit Website

Botpress is an open-source chatbot platform that offers a modular, flexible framework for building and deploying conversational AI agents.


With its easy-to-use interface and extensive library of pre-built modules, Botpress enables businesses to create custom chatbots without extensive coding knowledge.


Chatbot

Botpress powerful NLP capabilities and integration options make it a top choice for developers and businesses alike.


Pricing: They have a free plan. You'll pay depending your needs, you can use their montly pricing calculator here.


18. Wit.ai - Visit Website

Wit.ai, owned by Facebook, is a popular chatbot platform that focuses on providing developers with the tools they need to create AI-powered conversational agents.


AI Chatbot

Wit.ai advanced NLP capabilities, support for multiple languages, and easy integration with popular messaging platforms. It's an excellent choice for businesses seeking a powerful and versatile chatbot solution.


Pricing: Wit is free to use.

19. Tars - Visit Website

Tars is a user-friendly chatbot platform that allows businesses to create and deploy conversational agents quickly and easily.


Tars drag-and-drop interface, customizable templates, and integration options make Tars an ideal choice for businesses looking to automate customer interactions and enhance their online presence.


AI Chatbot

Pricing plans: Basic, Standard and Suite. You can start a Free Trial and they propose to book a Demo.


20. ChatterOn - Visit Website

ChatterOn is a chatbot platform that offers a simple, intuitive interface for building and deploying AI-powered chatbots.


ChatterOn has advanced NLP capabilities, pre-built templates, and easy integration with popular messaging platforms. It's a great choice for businesses looking to improve customer engagement and support.

Here are 3 great things you can do with ChatterOn

  1. Create chatbots without coding: ChatterOn features a simple drag-and-drop interface that enables you to build chatbots without any coding knowledge. This makes it an ideal solution for businesses looking to implement chatbots quickly and efficiently, without the need for extensive technical expertise.

  2. Integrate with popular messaging platforms: ChatterOn supports seamless integration with widely-used messaging platforms like Facebook Messenger, allowing you to reach your customers on their preferred communication channels. By deploying your chatbot on multiple platforms, you can provide a consistent and unified customer support experience.

  3. Utilize pre-built templates: ChatterOn offers a variety of pre-built templates designed for specific industries and use cases, such as customer support, lead generation, and booking appointments. By leveraging these templates, you can jumpstart your chatbot development process and ensure that your chatbot addresses the unique needs of your business and target audience.



How to Choose the perfect Chatbot for Your Business

When selecting the best AI chatbot for your business, consider the following factors:


Your specific use case: Identify your primary goals, such as customer support, sales, or marketing automation, and choose a chatbot that excels in those areas.


Customization and scalability: Ensure the chatbot platform offers the flexibility to tailor the chatbot to your unique business needs and scale as your business grows.


Integration capabilities: Check whether the chatbot can seamlessly integrate with your existing tools and platforms.


Budget: Consider the pricing structure of each chatbot platform and choose one that fits your budget without compromising on features and performance.


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The Future of AI Chatbots

As AI technology continues to advance, chatbots will become more sophisticated and capable of handling complex tasks.


We can expect to see improvements in NLP, deeper integrations with business tools, and more advanced analytics to help businesses optimize their chatbots and deliver exceptional customer experiences.

Conclusion

AI chatbots have become an integral part of modern business strategies, providing a convenient and efficient way to engage with customers and streamline various business processes.

In this article, we've introduced you to the 20 best AI chatbots you must know about, each offering unique features and capabilities.

By considering your specific needs, budget, and integration requirements, you can select the best AI chatbot to drive your business forward in the age of digital transformation.


Thanks for reading

Laurence Zimmermann


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